Frequently Asked Questions

CROC Trades and Investment was established in 2015 and has over 10 years of experience providing forex trading services to clients worldwide. We've built a solid reputation for reliability, transparency, and customer satisfaction.

Our global headquarters are located in major financial centers, with regional offices serving clients across 45+ countries. We maintain a strong international presence to provide localized support and services.

Client funds are held in segregated accounts with tier-1 banks, completely separate from company operational funds. We also provide negative balance protection to ensure you never lose more than your account balance.

We've received multiple industry awards including Best Forex Broker 2024, Most Transparent Trading Platform, Excellence in Customer Support, and Best Trading Technology. These recognitions reflect our commitment to excellence.

Yes, we offer fully-featured mobile trading apps for both iOS and Android devices. Trade on the go with full platform functionality, real-time charts, and instant notifications for market movements.

Yes, all educational resources are completely free for CROC Trades and Investment clients. We believe in empowering traders with knowledge and provide continuous learning opportunities at no additional cost.

VIP account holders have access to personalized one-on-one training sessions with our expert analysts. Standard and ECN account holders can join group training sessions and webinars hosted regularly.

We host live webinars multiple times per week covering various topics including market analysis, trading strategies, platform tutorials, and risk management. All sessions are recorded for on-demand viewing.

Absolutely! We have a structured learning path specifically designed for beginners, starting with forex fundamentals and progressing to advanced concepts.

Yes, we provide daily trading signals and market analysis from our team of expert analysts. Signals include entry points, stop-loss levels, and take-profit targets across major currency pairs and instruments.

Forex markets are open 24 hours a day, 5 days a week from Sunday 5 PM EST to Friday 5 PM EST. You can trade at any time during market hours with instant execution and full platform access.

Leverage varies by account type and regulatory jurisdiction. We offer leverage up to 1:500 on forex pairs, allowing you to control larger positions with smaller capital. Leverage can be adjusted in your account settings.

Yes, in addition to forex, we offer CFDs on commodities (gold, silver, oil), indices, stocks, and cryptocurrencies. This allows you to diversify your trading portfolio across multiple asset classes.

Spreads vary by account type. Standard accounts have fixed spreads from 1.5 pips, ECN accounts offer variable spreads from 0.1 pips with commission, and VIP accounts get the tightest spreads with preferential pricing.

Yes, we offer swap-free Islamic accounts that comply with Sharia law. These accounts have no overnight interest charges on positions held overnight, making them suitable for Muslim traders.

We pride ourselves on ultra-fast execution with average order processing speeds of 0.01 seconds. Our infrastructure uses advanced technology and direct market access to ensure minimal slippage and instant fills.

Yes, automated trading is fully supported on our platform. You can use Expert Advisors, custom indicators, and algorithmic trading strategies. Our servers are optimized for automated trading with 99.9% uptime.

The minimum trade size is 0.01 lots (micro lot), equivalent to 1,000 units of the base currency. This allows traders with smaller accounts to participate and practice proper risk management.

We have no restrictions on trading strategies. Scalping, hedging, news trading, and high-frequency trading are all permitted. We believe in providing traders complete freedom to implement their preferred strategies.

After funding your account, log in to your trading platform, select a currency pair, click "New Order," enter your trade size, set stop-loss and take-profit levels if desired, then click Buy or Sell to execute.

CROC Trades and Investment does not charge withdrawal fees for most methods. However, your bank or payment provider may charge their own processing fees. We offer at least one free withdrawal per month for all account types.

The minimum withdrawal amount varies by payment method: $50 for bank wire transfers, $20 for e-wallets, and $10 for card withdrawals. There is no maximum limit on withdrawal amounts.

E-wallet withdrawals are processed within 24 hours, credit/debit card withdrawals take 3-5 business days, and bank wire transfers take 3-7 business days depending on your bank and location.

For security and anti-money laundering compliance, withdrawals must first return to the original deposit method up to the deposited amount. Profits can be withdrawn using alternative methods after verification.

Tax obligations vary by country and individual circumstances. CROC Trades and Investment does not deduct taxes from withdrawals. We recommend consulting with a tax professional in your jurisdiction to understand your reporting obligations for trading income.